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Privacy Policy

Goldwin › Privacy Policy

This Privacy Policy describes how Goldwin Casino (“Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data of visitors and users (“you”, “your”) of our website and services. This policy is intended to inform you of your rights and our obligations under applicable privacy and data protection laws in Australia.

1. Data Controller and Contact Information

Goldwin Casino is the data controller responsible for the processing of your personal information. If you have questions regarding this Privacy Policy or the handling of your personal data, you may contact us at [email protected].

2. Types of Data Collected

We collect and process the following categories of personal data to provide our services and comply with legal requirements:

  • Identification data: Name, date of birth, gender, government-issued identification numbers, and other details required for account creation and verification.
  • Contact data: Address, email address, phone number, and similar information necessary for communication and service delivery.
  • Account data: Username, password, account preferences, and transaction history.
  • Financial data: Payment card details, bank account information, deposit and withdrawal records, and verification documents to process transactions.
  • Technical data: IP address, device type, browser type, operating system, access times, and usage logs collected via cookies and similar technologies.
  • Gaming data: Game activity, bets, wins and losses, gaming duration, responsible gaming limits, and session information.
  • Correspondence: Records of communications with customer support and other interactions.

3. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and in accordance with applicable legal bases:

  • To verify your identity and eligibility to use our services, as required by law.
  • To register and manage your account, process your transactions, and provide customer support.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling requirements.
  • To detect and prevent fraud, unauthorized activities, and security incidents.
  • To analyze and improve our website, services, and user experience.
  • To communicate with you regarding your account, service updates, or changes to our terms and policies.
  • To conduct marketing and promotional activities with your consent or as otherwise permitted by law. You may opt out of marketing communications at any time.

4. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

  • Service providers: We engage third-party vendors to assist with payment processing, identity verification, IT infrastructure, data analytics, and customer support. These providers are contractually bound to process data only on our instructions and in compliance with this Privacy Policy.
  • Regulatory authorities: We may disclose information to governmental or regulatory agencies as required by law, including for compliance with AML and CTF legislation, regulatory audits, or lawful requests.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the safeguards described herein.
  • Legal obligations: We may disclose data where necessary to enforce our terms, protect our rights or the security of users, or comply with judicial proceedings, court orders, or legal processes.

5. International Data Transfers

Your personal data may be transferred and processed outside Australia, including in jurisdictions where our service providers are located. Where such transfers occur, we ensure that appropriate safeguards are implemented to protect your data, consistent with Australian privacy laws and relevant international standards.

6. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The retention period may vary based on the type of data and applicable legal requirements, including obligations to retain account and transaction information for a minimum period as required by Australian law.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure access controls, and regular security assessments. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal data, subject to applicable law:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data where permitted by law.
  • Restriction: Request restriction of processing of your data in specific circumstances.
  • Objection: Object to the processing of your data on legitimate grounds.
  • Data portability: Request a copy of your personal data in a commonly used format.
  • Withdraw consent: Withdraw your consent at any time where processing is based on consent. This does not affect the lawfulness of processing prior to withdrawal.

To exercise your rights, please contact us at [email protected]. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and facilitate certain functions. You can manage your cookie preferences through your browser settings. Further information on our use of cookies can be found in our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any material changes will be communicated by updating this page and, where appropriate, notifying you by email or via the website. Please review this policy periodically for the latest information.

11. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact our Data Protection Officer at [email protected]. We will endeavor to respond to your inquiries in a timely and compliant manner.

This Privacy Policy is effective as of 1 June 2024.